Iberostar Waves Quetzal ★★★★★

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Iberostar Waves Quetzal | Playa del Carmen | Mexico

Ave. Xaman Ha Lote Hotelero no. 2 Fracc. Playacar, 77710 Playa del Carmen, Mexico

➤ Iberostar Waves Quetzal | Quintana Roo

Experience world-class service at Iberostar Quetzal
Facing the beachfront, Iberostar Quetzal offers 5-star accommodation in Playa del Carmen and has a garden, restaurant and bar. Located around 400 metres from Playacar Beach, the resort with free WiFi is also 3.3 km away from ADO International Bus Station. The resort offers an outdoor swimming pool, evening entertainment and a kids' club.

At the resort, all rooms include a desk, a flat-screen TV, a private bathroom, bed linen and towels. Iberostar Quetzal provides some units with sea views, and every room is fitted with a coffee machine. All guest rooms at the accommodation feature air conditioning and a wardrobe.

A buffet breakfast is available every morning at Iberostar Quetzal.

Speaking German, English, Spanish and French, staff are willing to help at the 24-hour front desk.

Playa del Carmen Maritime Terminal is 3.4 km from the resort, while Church of Guadalupe is 8.1 km from the property. The nearest airport is Cozumel International Airport, 32 km from Iberostar Quetzal.

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Room choices in Iberostar Waves Quetzal

Iberostar Waves Quetzal Services

Internet WiFi is available in all areas and is free of charge.
Bathroom Toilet paper, Towels, Private bathroom, Free toiletries, Hairdryer, Shower
Bedroom Linen, Wardrobe or closet, Alarm clock
Outdoors Outdoor furniture, Beachfront, Balcony, Garden
Kitchen Coffee machine
Room Amenities Clothes rack
Activities Beach, Evening entertainment, Kids' club, Water sport facilities on site, Snorkelling, Diving, Windsurfing, Tennis court
Living Area Sofa, Seating Area, Desk
Media & Technology Flat-screen TV, Telephone, TV
Food & Drink Breakfast in the room, Bar, Minibar, Restaurant
Parking Free public parking is possible on site (reservation is not needed)., Electric vehicle charging station
Services Daily housekeeping, Concierge service, Wake-up service, Babysitting/child services Additional charge, Wake up service/Alarm clock, 24-hour front desk, Meeting/banquet facilities Additional charge
Entertainment and family services Indoor play area
Safety & security Smoke alarms, Key card access, Safety deposit box
General Air conditioning, Non-smoking throughout, Fan, Family rooms, Non-smoking rooms
Outdoor swimming poolFree! Shallow end, Pool/beach towels, Pool bar
Wellness Fitness/spa locker rooms, Fitness, Spa/wellness packages, Spa lounge/relaxation area, Steam room, Spa facilities, Hot tub/Jacuzzi, Spa and wellness centre Additional charge, Fitness centre, Sauna Additional charge
Languages spoken German, English, Spanish, French, Italian, Portuguese

Iberostar Waves Quetzal Terms and Conditions

Check-in From 15:00
Check-out Until 12:00
Cancellation/ prepayment Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.
Children and beds Children of any age are welcome.
No age restriction There is no age requirement for check-in
Pets Pets are not allowed.
Groups When booking more than 10 rooms, different policies and additional supplements may apply.
Accepted payment methods Cash Iberostar Quetzal accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
To consider

Your reservation charge will appear on your credit card statement under the name of: Visit US, INC. FL - USA. Please contact the property with any questions regarding the charge for this reservation. The name on the credit card used for payment must match the name of one of the guests on the reservation. Please note that you will be asked to present the same credit card and official identification at check-in. Payment at the property is not accepted. Unpaid reservations will be cancelled prior to arrival. In case you require an invoice it will be provided by a Visit US based in the US, local invoices are not available.

Environmental Fee of $20.00 Mexican pesos per room, per night will be requested upon check in.

The property does not acept any reservation of 10 rooms or more. All reservations that are 10 or more rooms needs to be quoted as a group with group terms and conditions.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

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Best price guarantee on our site. Book here and avoid any surprises at your arrival to Iberostar Waves Quetzal. If you find a better rate on pages like Booking.com, Expedia or Hotels.com, contact us through our page's "Contact" tab and we'll improve the rate by up to 10%.

Is WiFi available at Iberostar Waves Quetzal?

WiFi is available in all areas and is free of charge.

Is there free parking available at Iberostar Waves Quetzal?

Free public parking is possible on site (reservation is not needed)., Electric vehicle charging station

What are the outdoor activities at Iberostar Waves Quetzal

Outdoor furniture, Beachfront, Balcony, Garden

What languages are spoken at Iberostar Waves Quetzal?

German, English, Spanish, French, Italian, Portuguese

What services are offered at Iberostar Waves Quetzal?

Daily housekeeping, Concierge service, Wake-up service, Babysitting/child services Additional charge, Wake up service/Alarm clock, 24-hour front desk, Meeting/banquet facilities Additional charge

What are the general services offered at Iberostar Waves Quetzal?

Air conditioning, Non-smoking throughout, Fan, Family rooms, Non-smoking rooms

Are pets allowed at Iberostar Waves Quetzal?

Pets are not allowed.

What is the check-in time at Iberostar Waves Quetzal?

From 15:00

What is the check-out time at Iberostar Waves Quetzal?

Until 12:00

100% real reviews of Iberostar Waves Quetzal

If you have any questions regarding the facilities or services provided at Iberostar Waves Quetzal, contact our guest service department, where an agent will be more than happy to resolve any query, prior to your booking.

9,0
Purpose of trip: Leisure trip
What was the highlight of Iberostar Waves Quetzal
We had a wonderful time and would definitely recommend
Alfredo, Jorge and Manuel at the front desk were exceptional. Check in was smooth. Our room was clean and comfortable. The grounds were well kept and maintained. The property was neat, lots of wildlife! The pool, beach and bars were great. We took advantage of the spa where we had wonderful massages. I think they had the best food options of any all inclusive we’ve been to. Overall we had a great experience.
There are a few things that would have made this a 10/10 for us though. We would have loved a hot tub. It looks like there is one in the middle of the pool but it’s just a jetted pool. When the sun starts going down at night, it would’ve been lovely to sit in a warm, hot tub for a while. Also, there was a lot of entertainment during the day, but we didn’t feel like there was enough at night. They have a show near the lobby, but I wish they would’ve had something else, maybe poolside? The only other thing, you can’t make dinner reservations until you get there. When we got there, there were no reservations available. So we were limited to three restaurants. Who did not have the option to try the Italian the Mediterranean. So that was a bummer.
8,0
Purpose of trip: Leisure trip
What was the highlight of Iberostar Waves Quetzal
It was an ok stay.
I liked the entry foyer, our room was decent it was a “remodeled” room. I liked the wildlife around the resort. The massage was really nice. Frank was really friendly, Maria gave the presentation, she was friendly as well.
Restaurants were not open on certain nights only four restaurants to choose from, which required reservations which was almost impossible to do. The seaweed in the beach was so gross. Upon check in the staff bombarded us to listen to a timeshare presentation. All this before we even got to the room. Air conditioning was not working properly. Ticket placed but still not better. The food choices in the buffet could have been way better. We went off the resort to get better food. Entertainment was not good. We would find ourselves turning in early. No disco.
9,0
Purpose of trip: Leisure trip
What was the highlight of Iberostar Waves Quetzal
We had a fun and relaxing vacation with family, lots to do!
We loved the pool, beach with lots of seating and umbrellas, the staff was always friendly . The pool bar was one of our favorite spots. we loved the jungle paths with all of the wildlife, very well maintained . The fire show on the beach was amazing! The buffet was always very good, we tried 4 of the restaurants, the Japanese was our favorite.
We would have liked the entertainment to start a little earlier
8,0
Purpose of trip: Leisure trip
What was the highlight of Iberostar Waves Quetzal
Really great holiday, would go there again
great beach and pool area, snacks and drinks provided during the day and amazing quality and variety of food at the buffet for breakfast lunch and dinner. Activities are organised all through day and evening with no pressure to take part, my children loved Star camp and the foam party was great fun. Yoga on the beach at sunrise is top
Beds were on the small side and not too comfortable - but the room was spacious and clean - also really appreciated the balcony and air conditioning not shooting directly on the beds

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